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No-Show & Cancellation

If a guest misses an appointment or cancels less than 24 hours prior to a service, the following policy will be applied.

We love our hairdressers and we know you do too. That’s why we ask for consideration of our No-Show/Late Cancellation Policy. When a No-Show/Late Cancellation occurs, it takes large blocks of time that impact our hairdressers and other guests. We understand that sometimes things happen, however, we try to respect our hairdressers time as much as we try to respect yours.

 Following a missed appointment: 

  • We make sure every guest is made aware of our No-Show/Late Cancellation Policy when scheduling an appointment over the phone or through text message/email reminders
  • We will secure each guest’s billing information on file prior to scheduling any service
  • When an appointment is missed we will automatically charge 50% of the scheduled service price to the card on file
  • The next appointment cannot be scheduled without amending the missed or late-cancelled appointment (including missing appointments due to late arrival)

 


Running Late

We understand, life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock, the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can.  Please let us know as soon as possible if you're going to be late.  No-Show & Cancellation Policy may be applied. (See above policy)


Haircut & Color Adjustments

If there is something that you do not love about your cut or color, we want to make it perfect for you.  Please contact the salon within one week of your original service and we will gladly do what it takes to make it perfect for you!


New Guest Hair color Services

We require a complimentary consultation prior to all new guest hair color services. This consultation allows the Hairdresser and the guest to discuss the vision and pricing for the hair color service.


Product Return

If you are not 100% satisfied with your product purchase, you can either return or exchange it within 30 days from purchase. A full refund will be given as long as it is within the 30-day window.


Children

As a community focused salon, Virtue Salon welcomes families and children. However, due to safety considerations, children, ages 8 and under, are not permitted in the salon if they are not receiving a service. If a parent brings a child, age 8 or under, to the salon during the parent’s service, the service will need to be rescheduled at a later time when the child is not accompanying the parent.

In the case of a child coming in to receive a service, to ensure the safety of the children and guests at Virtue Salon, we will refuse service if a child will not sit still for a haircut. The liability is too great for Virtue Salon to assume responsibility for children in an environment that has many dangers present for children.


Parking

As parking is sometimes an issue on one of Columbus's busiest roads we like to remind our guests that parking is available on both Longview and Como roads as well as down the street in the parking lot of Clinton Heights Lutheran Church. Please note if there is an event taking place at the Church, use on-street parking in respect of our parking agreement with our kind neighbors.


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Animals and Pets in the Salon

The only animals permitted inside of Virtue Salon’s premises are approved service dogs. Law of the Ohio State Board of Cosmetology permits no other animals within the salon. We can’t allow them inside, and we don’t want you to leave them in the car, so please, leave them at home.