Since Virtue opened its doors in 2009, I've learned so much about what it means to be a business owner. Responsibilities like providing a quality service, retaining clients and making ends meet are all vital to Virtue's success--any business owner would agree.
From my experience, however, the most important element to operating a successful business is maintaining a strong team.
Henry Ford said "if everyone is moving forward together, then success takes care of itself." We embrace this philosophy 100 percent.
Our team members:
- Expect excellence from each other, and nothing less
- Hold each other accountable through constructive feedback, morning huddles and weekly team meetings
- Communicate with forward, positive thinking and kind words
- Address conflict immediately and maturely
- Work toward patience, humility, unity, community, honesty and effective communication
Because of these values, the Virtue team shares the same purpose--to empower guests, one another and our community.
When we're unified, we work toward the same goals.
Our team members take initiative to schedule hang-outs outside of work. They understand the necessity of getting to know each other, and recognize the discongruity when they don't spend time working on their relationships. They organize food and entertainment for our meetings and after-hours hangouts. They are one another's bridesmaids and best friends.
Of course this sounds all rainbows and butterflies, but you're probably wondering how it actually impacts Virtue Salon.
And truthfully, it's noticeable in our every day operation. The staff works as a team. They sweep each others' sections, help each other prepare for clients and support each other when someone needs it. Each team member is actively engaged in our development as a brand, as experts in our industry, an as a community-oriented business. This attitude extends in the way we treat our guests. When someone walks through our doors, sits in our chairs, they are treated with respect, support and care.
Team unity is critical to Virtue's culture.
Finding people who whole-heartedly believe in this mission can be challenging, but it's so worth it.
When we have strong relationships within the salon, we perform better. It reflects the principles of our company as a whole. It makes us different. And we like that.
Post by Melanie!